This article is for administrators in MyMurphy. When you add a new user, you are responsible for making sure they know what happens next. Use the welcome message in this article so that the user gets into the platform and gets a good start.

Step 1: Add the user

1. Add the user by following the article Add and edit users.
2. Check that the email address is correct, because the login details are sent there.

Step 2: Send the welcome message

Send the message below to the user as soon as they have been added. Replace the text in square brackets.

Welcome message template (copy and send)

Hi [first name],

You have now been added as a user in MyMurphy, the platform we use for crisis management and crisis leadership at [organization]. You are part of [crisis management organization / group].

Login details
Shortly you will receive an email from noreply@murphysolution.com with your login details and a link. Click the link and follow the instructions. Check your spam folder if you cannot find the email.

First login (done once)

1. Log in at https://app.murphysolution.com/login.
2. Change your password: click Show more and then My profile in the menu on the left, scroll down and select change password. See How to change your password.
3. Change the language, if you wish, by clicking the settings icon (cog) at the bottom left.
4. Download the app (Android or iOS) and log in with the same details as on the web. Do this only after you have logged in on the web for the first time.
   Android: Google Play
   iOS: App Store
5. Bookmark https://app.murphysolution.com/login so you can find the page quickly.

Android users: If you have an Android phone, for example a Samsung, it is especially important to make the settings described in Android - Notifications with sound even when Do Not Disturb is enabled.

Forgot your password?
Go to https://app.murphysolution.com/login, click Forgot password and enter your email address. You will then receive an email where you can create a new password. See Forgot password?.

Need help?

• Questions about how the platform works: Murphy Solution Knowledge Base
• Technical questions: support@murphysolution.com
• Other questions: [administrator name and email]

We recommend starting with the introductory course.

Best regards,
[name]

Step 3: Follow up

A few days later, check the user list to see whether the user has logged in. If not, remind them to check their spam folder and to click the link in the login email. If they have forgotten their password, direct them to Forgot password.

Other: the welcome email has not arrived

If several users have not received the welcome email from MyMurphy, the emails are most likely being filtered as spam or junk. Check the spam folder first. If the emails are not there, the sender must be whitelisted by the customer's IT organization. For instructions, see Whitelist MyMurphy emails so they reach your inbox.

• If you are the system owner for your organization, contact your IT organization and ask them to whitelist the domain murphysolution.com.
• If you are an administrator but not the system owner, contact your system owner and ask them to pass this on to the IT organization so that the domain murphysolution.com is whitelisted.

This is critical. Alerts sent by email can also be filtered as spam or never reach the recipient. Without whitelisting, users may miss their login details and crisis alerts when it matters most.