Introductory course: Get started with MyMurphy
Learn the basics of MyMurphy and get the tools to get started with the platform's features and capabilities.
Welcome to Murphy Solution and the MyMurphy platform
We are happy to have you as a user and want you to get a great start on your journey in the platform. That's why this course is just for you, so that you can get to know MyMurphy and how you can work in it.
This course is also available in Swedish; click here: Introduktionskurs
Wishing you good luck with the course!
/ Murphy Solution
Intro
Why should you take this introduction?
When something happens, it's important to quickly understand what needs to be done, where information is available, and how to reach the right people. This introduction gives you an overview of how MyMurphy can support your work during an incident.
After the introduction, you should know what you can do in the platform's most important operational parts: Communication and Calling, Crisis and Incident Management, and the Event Module. You don't need to know everything in detail right away, but you should recognize the functions and understand how the platform can help you and your organization when it's really needed.
1. Download the mobile app and watch the introductory video
Before you start watching the film below, download the mobile app.
You log in to it the same way you log in to the web and you can find the app here:
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Download for Android
- If you have an Android, you should also read more under Communication and the call module, which you will find further down.
- Download for iOS
The video below gives you an overview of the operational modules in the platform and shows what the platform can help you with in practice.
If you don't see all the modules shown in the movie, it could be for a couple of reasons that you can read about in this article: Module permissions - How to get access to more (opens in new tab)
After the introduction, you should know:
- what you can do in the Alert module
- what you can do in the Operations module
- what you can do in the Incident module
- how MyMurphy can support coordination, communication and structure when something happens
- where to find more support when you want to delve deeper into how you do things in practice
2. Choose what you want to delve into
In order to be able to do a number of important things in the platform, you need to practice. Below are effective and simple exercises that you can do between 5-15 minutes. You can do these a day or so after you have watched the video above to extend your learning.
Tip! If you are going to do the exercises at a later time, you can already book the practice time in your calendar, so that you know it will happen.
Why should you do the exercises below?
When something happens, it's important to be able to communicate quickly, gather information, and contribute to a shared situational picture. These exercises will help you practice some of the most important elements in MyMurphy, so that you recognize them and can use them when needed.
After the exercises, you should be able to send a two-way message, follow up on responses, open a situational picture, and document information through actions and statuses. The goal is for you to feel more confident in the platform and understand how your work in MyMurphy can help others gain insight, make decisions, and take the next step.
Communication and summons
Exercise - Send a two-way message
Two-way message
Practice sending a two-way message via email and app notification by sending it to yourself.
IMPORTANT! Even if you are only sending an email and a note to yourself, it is recommended that you write “EXERCISE” in the subject, message and question. This is because all mailings are logged, and by writing “exercise” it is easy for others to see if the mailing is an exercise.
Reply to the message and check under “Sent invitations” to see how your response is logged.
Send two-way alert
If you're using the on-premise version (not logging in via app.murphysolution.com...
If you're using the on-premise version (not logging in via app.murphysolution.com), you might be on an older version of this feature. Scroll down for help and support.
- Start at the main page
- Click ALERT
- Click Two-way
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Choose communication channels - if they should get an email, SMS, notification to the Murphy mobile app, or all the alternatives.
- Write a title
- Write your message
- Write your question
- The user can only answer yes or no, and free text
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Choose recipients - Individual recipients and/ or contact groups
- The symbols, when viewing the recipients list, mean the following:
- Text symbol = the recipient has a mobile number
- @ = The recipient has an e-mail address
- Phone = the recipient has downloaded the Murphy mobile app and logged in at least one time on the mobile app
- The symbols, when viewing the recipients list, mean the following:
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Confirmation - Make sure everything is correct and then press Proceed to Send
- Click Send
- Now you see the "Sent alert"-page where you can click on all the sent messages.
- Click on the message that you just sent, and now you can see everyone's answer.
Remember that this is a two-way communication. If you do not want your recipients to be able to answer - use one-way alert.
The on-premise/ older version
- Start at the main page
- Click ALERT
- Click Two-way
- Write a title
- Write your message
- Write your question
- The user can only answer yes or no, and free text
- The user can only answer yes or no, and free text
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Choose recipients and if they should get an email, SMS, notification to the Murphy mobile app, or all the alternatives.
- The symbols, when viewing the recipients list, mean the following:
- SMS symbol = the recipient has a mobile number
- Letter = the recipient has an e-mail address
- Bell = The recipient has downloaded the Murphy mobile app and logged in at least one time on the mobile app
- The symbols, when viewing the recipients list, mean the following:
- The confirm pop-up will appear, double-check your message
- Click Send
- Now you see the "Sent alert"-page where you can click on all the sent messages.
- Click on the message that you just sent, and now you can see everyone's answer.
Remember that this is a two-way communication. If you do not want your recipients to be able to answer - use one-way alert.
You can also try sending a two-way message via the mobile app. If you want to see what it looks like when someone else sends you a message, you can watch the video below:
Skicka en inkallning via Murphy-mobilapp
I den här videon visar jag hur du enkelt kan skicka en inkallning via vår Murphy-mobilapp. Vi går igenom stegen från att öppna appen till att välja mellan envägs och tvåvägs inkallningar, samt hur du kan använda anpassade mallar. Jag demonstrerar också hur du väljer informationskanaler och skickar inkallningen. Jag uppmanar dig att följa med i processen så att du kan använda appen effektivt. Tveka inte att testa själv!
Adjusting the Android app
As an Android user of the mobile app, you need to make some adjustments to receive notifications even if push notifications are not enabled.
See below articles that describe and guide you.
Android - Notiser med ljud även om stör ej är aktiverat
Du kan se steg för steg vad som görs för att aktivera så du ska få viktiga notiser från Murphy Android app även om du har mobilen på stör ej (fungerar inte på ljudlöst läge). Längre ner finns även en film som visar hela processen. Kom ihåg att du måste ha aviseringsljudet på för att notisen ska låta även vid stör ej.
När det gäller IOS (Iphone) så behövs inga särskilda inställningar göras.
- Gå in på inställningar
- Sök efter “aviseringar”
- Stör ej
- Sök efter Murphy
- Klicka in på Aviseringar
- Se så det ser ut såhär:
- När allt ovan ser rätt ut, backa ett steg och bocka ur “Ta bort behörigh. om appen är oanvänd”. Det ska se ut såhär:
Här är filmen som visar allt i ett flöde! Obs! Filmen har inget ljud.
Android - Få repeterande aviseringsvarningar
Vill du vara extra säker på att du uppfattar notiserna från Murphy appen?
Då har du kommit rätt!
Du kan se, steg för steg, vad som görs för att aktivera så du ska få notispåminnelser från Murphy Android app.
Längre ner finns även en film som visar hela processen. Obs! Filmen har inget ljud.
När det gäller IOS (Iphone) så behövs inga särskilda inställningar göras.
- Gå in på inställningar
- Välj aviseringar
- VIKTIGT! du ska ha gjort inställningarna från vår förra video om hur du kommer igenom stöj ej läge som du hittar HÄR
- Klicka på “Avancerade inställningar”
- Gå vidare till “Repetera aviseringsvarningar”
- Justera så alla inställningar till slut ser ut såhär:
Här är filmen som visar allt i ett flöde!
Crisis and Incident Management
Exercise - Open a new situational picture and document the action and status
The target group for this part is you who are users and who have a role in crisis management/staff.
As a logger/superuser, there are more tasks below to practice and master in the platform.
Contributing your part of the situational picture makes it easier for others in the crisis management/staff to get an overview and for everyone to be informed about what is happening. It also gives those who will lead through the crisis better conditions to understand and make decisions about the next steps. Understanding how to write actions and statuses is therefore crucial for you to be able to complete your task. The focus of this exercise is that you should be able to create new actions and statuses and know how to edit them. You need to get an internal review of WHAT exactly you should write and HOW your methodology looks like, if you haven't had it yet.
- Start with the first part below to open a situation image - set it as “Exercise” and name it appropriately.
- Then go into the status screen you created and create new actions and statuses.
- If necessary, you can use the manual that you will find further down in this text.
Create a new operation
Click on Create a n ew operation Ad a Name, choose Template (if needed) and cli...
- Click on Create a new operation
- Ad a Name, choose Template (if needed) and click on Next
- Choose between Open or Restricted Access and click on Next
- Open - Open for everyone in your organisation with access to the Operations module
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Restricted - Limited to certain users
- Review and confirm by clicking on Save
Manual - Operations Module
Last updated 12th of August 2025 ...
Last updated 12th of August 2025