Introduction

Private phone numbers can be added to both users and contacts. 
This gives your organization more complete contact details and more ways to reach the right people when needed.

Step by step

Add a private phone number to a user

A user’s private phone number can be added in two ways.

Option 1: The user adds the number themselves

1. Log in to Murphy.
2. Click Show more.
3. Go to My profile.
4. Add your private phone number.
5. Save the change.

Option 2: An administrator adds the number

1. Click Show more.
2. Go to User admin.

1. Open the user you want to update.
2. Edit the user.
3. Add the private phone number.
4. Save the change.

Add a private phone number to a contact

1. Go to the Alert → Contacts.
2. Open the contact you want to create or edit.
3. Add the contact’s private phone number.
4. Save the change.

When are private phone numbers useful?

Private phone numbers are useful when your organization wants to make sure there are more ways to reach the right people.

This can be especially relevant for users or contacts who may need to be reached during incidents, crises, on-call situations, or other events where quick communication is important.

Adding a private phone number does not mean that it will automatically be used in every call-out. 
The organization still decides when private numbers should be used.

FAQ

Can private phone numbers be added to both users and contacts?
Yes. Private phone numbers can be added to both users and contacts.

Can users add their own private phone number?
Yes. Users can go to Show more and then My profile to add their number.

Can an administrator add a private phone number for a user?
Yes. An administrator can edit the user and add the number.

Does adding a private phone number mean it is always used in call-outs?
No. Private numbers are only used in call-outs when the relevant option is selected.

Who should make sure the number is correct?
The person adding or updating the number should make sure it is correct. 
Organizations should also follow their own routines for keeping contact details up to date.