Introduction

Attributes for contacts can be uploaded through automation. Contact Murphy Support for help getting started.

Step by step

1. Prepare the information for the contacts you want to update.
   1. Check with support first to make sure you have the correct format!
2. Add the attributes that should be connected to the contacts.
3. Check that the information is correct and clear.
4. Contact support@murphysolution.com and ask for help uploading attributes through automation.
5. Murphy Support will help with the next steps.
6. Review the result when the attributes have been added.

Attributes help your organization filter, segment, and select the right contacts for alerts and call-outs. By uploading attributes through automation, it becomes easier to manage many contacts at the same time.

When is upload through automation useful?

Uploading attributes through automation is especially useful when your organization has many contacts that need to be updated at the same time. Instead of adding attributes manually one contact at a time, the information can be handled in a more structured and efficient way.

For example, it can be used when your organization wants to add or update information about department, location, role, function, on-call group, or other internal categories for contacts.

FAQ

Do attributes apply to both users and contacts?
Yes. 

Can I upload attributes through automation myself?
Contact Murphy Support at support@murphysolution.com for help getting started and setting up the upload through automation.

What are attributes used for?
Attributes are used to describe contacts. This can include department, role, location, or other information that helps your organization choose the right target group.

When is upload through automation useful?
It is useful when many contacts need to be updated at the same time, or when the organization wants a more efficient way to keep contact attributes up to date.

Can attributes be used for filtering and segmentation?
Yes. Attributes make it easier to filter and select the right contacts or groups in the platform.