You can choose a sender name that is up to 11 characters long. The most important thing is not what it says, but that you tell everyone who is expected to be a recipient what the sender name is. To change the sender name, talk to your Customer Success contact or email support@murphysolution.com.

In addition, it is important that you whitelist murphysolution.com, if you have not already done so. To whitelist, contact your internal IT and tell them that the address above should be whitelisted.

To succeed in implementing the alert, you need to:

• Communicate the sender name and send a message to the most important recipients at once when they are added.
• Create contact groups right away to simplify faster alerting and communication with several recipients through a single button press.
• Send one alert per quarter. This creates a clear routine for keeping the contact list up to date and keeping recipients aware of what an alert can look like.
• Supplement with at least one random dispatch per half-year, so that colleagues with extra responsibility stay alert. You can use this alert to share information linked to crisis management. This way you share information and test the alert!